Carlink + Super Dispatch Integration

Overview

Carlink is a full-cycle auto transport CRM that integrates deeply with Super Dispatch to allow brokers to manage their entire dispatch workflow from a single platform. Through this integration, brokers can perform all core dispatch operations without leaving the Carlink interface, eliminating the need to switch between multiple systems.

Key Benefits

Eliminate Platform Switching

Manage all dispatch operations from one screen without jumping between tabs and systems.

Real-Time Visibility

Status updates arrive within seconds via webhooks, keeping you informed instantly.

Faster Dispatch

One-click loadboard posting and carrier search accelerates your entire dispatch process.

Prevent Double-Booking

Automatic loadboard unposting on carrier acceptance eliminates overbooking mistakes.

Unified Carrier Search

Search across multiple databases simultaneously for the right carrier every time.

Informed Pricing

Super Dispatch pricing insights with confidence scores help you price competitively.

Integration Capabilities

Order Posting to Loadboard

Brokers can post any order from Carlink directly to the Super Dispatch Loadboard. The system automatically maps all relevant order data including vehicle details, pickup and delivery locations, dates, pricing, payment terms, and customer information.

One-click posting — from the order detail page

Automatic field mapping — for vehicles, locations, pricing, contacts, and dates

Multi-loadboard support — post to Super Dispatch and Central Dispatch simultaneously

Payment configuration — select payment method (Cash, Check, ACH) and terms at time of posting

Dispatch and Offer Management

Brokers can send dispatch offers directly to carriers through Super Dispatch. The full offer lifecycle is managed within Carlink, from sending the initial offer through carrier acceptance, pickup, delivery, and completion.

Direct offer sending — to carriers via Super Dispatch

Payment configuration — set method and terms during dispatch

Automatic status updates — when the carrier responds to the offer

Automatic loadboard unposting — when a carrier accepts, preventing double-booking

Unified Carrier Search

Carlink provides a unified carrier search that queries multiple data sources simultaneously, giving brokers the broadest possible view of available carriers.

Search Sources: Carlink Database, Super Dispatch, Central Dispatch

Results are grouped and deduplicated by company, with clear source badges. Search by company name, USDOT number, MC number, email, or phone number.

Real-Time Status Synchronization

Carlink uses Super Dispatch webhook events to keep order status updated in real time. Status changes are reflected in Carlink within seconds. A background synchronization process runs every 10 minutes as an additional safeguard.

Status Mapping:

Pricing Insights

Brokers can retrieve Super Dispatch's recommended pricing for any route directly within Carlink's pricing tool.

Recommended total price — for the route

Price per mile — calculation

Confidence score — indicating the reliability of the price estimate

Pricing insights are displayed in a dedicated Super Dispatch tab alongside other pricing sources, allowing brokers to compare and make informed decisions.

Document Access

Brokers can download dispatch documents directly from Super Dispatch without leaving the Carlink interface.

Dispatch Sheet — the dispatch agreement document

Electronic Bill of Lading (eBOL) — the shipment receipt and condition report

Load Request Notifications

When carriers submit load requests through Super Dispatch, brokers receive instant notifications with full details.

Real-time notifications — in-app alerts and via Telegram

Carrier details — company name, USDOT, contact information

Request details — requested price, preferred pickup and delivery dates

Integration Setup

Prerequisites

Configuration

The integration is configured by the Carlink team on behalf of the broker. The setup process is straightforward:

1. Super Dispatch API credentials are connected on the Carlink server

2. Webhook subscriptions are automatically established on application startup

3. The integration becomes immediately available to all users in the organization

No additional setup is required from the broker or their team. Once the Carlink team enables the connection, all Super Dispatch features are accessible from the order interface.

User Workflow

Once the integration is enabled, brokers interact with Super Dispatch entirely through the Carlink interface:

1. Open any order in Carlink

2. Click "Post to SLB" to publish the order to the Super Dispatch Loadboard

3. Use Dispatch → Super Dispatch to search for a carrier and send an offer

4. Monitor order status — updates appear automatically via real-time webhooks

5. Download documents (dispatch sheet, eBOL) from the order actions menu

Troubleshooting

Post to SLB fails?

Cause: Missing vehicle data, dates, or pricing

Solution: Ensure the order has at least one vehicle, valid dates, and pricing

Payment method error?

Cause: Payment method not selected

Solution: Select Cash, Check, or ACH before dispatching

Carrier not found?

Cause: Carrier not in Super Dispatch database

Solution: Search by USDOT or MC number instead of name

Status not updating?

Cause: Webhook connectivity issue

Solution: Contact Carlink support to verify webhook subscriptions

Document download blocked?

Cause: Browser popup blocker

Solution: Allow popups for the Carlink domain

Frequently Asked Questions

Can I use both Central Dispatch and Super Dispatch for the same order?

You can post to both loadboards simultaneously, but an order can only be dispatched to a carrier through one platform. When a carrier accepts an offer, the order is automatically unposted from both loadboards to prevent double-booking.

How quickly do status changes from Super Dispatch appear in Carlink?

Status changes are delivered via webhooks in real time — typically within seconds. As a backup, a background synchronization process runs every 10 minutes to catch any missed events.

Do brokers need to log into Super Dispatch separately?

No. Once the integration is configured, all Super Dispatch operations happen entirely within the Carlink interface. Brokers do not need separate Super Dispatch login credentials.

Getting Started

The Super Dispatch integration is seamlessly built into Carlink. Our team handles the configuration, so you can start using it immediately without technical setup.

For questions or to enable this integration for your account, contact our support team at info@carlink.pro or call +1 (610) 621-4747.

Company Information

Carlink LLC

Carlink is a modern CRM and operations platform designed specifically for auto transport brokers. It manages the full shipment lifecycle — from lead intake through dispatch, delivery, and payment tracking — in a single, modern web interface.